Help and FAQ

The recordings featured in this training are from a live training. This recorded training doesn't have a live chat or Q+A. We hold regular Q+A sessions for our trainees - if you're signed up for our newsletter, we'll make sure to let you know when new dates are scheduled!

To complete the course and earn your CEs, you'll need to complete each section in order (this includes watching each video) and complete a knowledge check at the end of each section. You can re-take each knowledge check up to three times, and need a score of 70% or more to pass.

At the end of the course, don't forget to fill out the feedback survey! We're constantly working to improve our trainings, and value your feedback.

Check out other frequently asked questions.

If our FAQs didn't answer the question you had, or you have an accessibility request, please email [email protected] for support.

If your name doesn't match the one needed for your certificate of attendance, please email [email protected] for support.

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